Refund policy

We have a 10-day return policy, which means you have 10 days after receiving your item to request a return.

Eligibility: To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. Body care products, lotions, and fragrances must be unopened and sealed due to hygiene standards. You’ll also need the receipt or proof of purchase.
How it works: Return requests must be initiated and the package postmarked within 10 days of the delivery date shown on your tracking number.
Damaged Items: If your package arrives damaged or leaking, please email us within 48 hours of delivery with photos so we can replace it immediately.
Return Shipping: Return shipping fees are the responsibility of the buyer unless the item arrived damaged or incorrect.

To start a return, please contact us at contact@freshmaisonco.com.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at contact@freshmaisonco.com.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10-15 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.